Shipping & Returns

ONLINE STORE POLICY

SERVICE GUARANTEE
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Our service to you has always been the number one priority. Any time you have a suggestion or review we will take it seriously into consideration. To contact us for suggestions and website design suggestions or product suggestions please contact us at urbanbrideinc@gmail.com
SHIPPING POLICY
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Please allow 1 - 2 business days for processing. We will notify you by email when the product has been shipped with tracking number as well as a tracking link.

RETURN POLICY
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Accessories/Veils​

All accessories will incur a 20% restocking fee if returned within our 5 day return policy. After 5 days, returns are not accepted​

​Sample Sale Gowns/Ready to Wear Collection​

Sample Sale Gowns and Ready to Wear gowns can be returned for a refund minus 10% restocking fee as long as they are returned within 2 days from the date of delivery. The cost of dress and taxes will be refunded, but shipping costs are non refundable.

*Please note: Free delivery and our 2-day 10% restocking refund policy will only apply to first-time buyers. If another purchase is made, there will be a 15% restocking fee for any further returns.

Return shipping is not covered.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags and labels intact. For any further inquires about returns or exchanges please contact us by chat or by email at urbanbrideinc@gmail.com

​How to request a Refund (if applicable) 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back until you receive an RA# (Return Authorization Number)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at urbanbrideinc@gmail.com

Shipping your product back (if applicable)

To return your product, you should mail your product to:

4808 87 Street NW, Unit 111

Edmonton, Alberta

T6E 5L1

Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbanbrideinc@gmail.com and send your item to: 4808 87 St NW, Unit 111, Edmonton, Alberta T6E 5L1

Gifts (if applicable)

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

PAYMENT METHOD
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We accept Visa, MasterCard, Paypal as payment methods.

We do not store or keep track of any payment method in our system. We use Stripe as our payment processing for online payments of Visa and Mastercard.

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